Shipping Policy – SnusKingdom.ch

Delivery Area

We ship exclusively within Switzerland and to Liechtenstein. Orders from other countries unfortunately cannot be processed.

Shipping Costs & Delivery Times

• Switzerland & Liechtenstein: Shipping costs for orders within Switzerland and the Principality of Liechtenstein depend on the order quantity and are clearly displayed in the shopping cart.
• Dispatch time: Most orders are shipped within 24 hours after receipt of the order.
• Delivery: Delivery usually takes place within 1–3 working days, depending on postal delivery.

Shipping Partners

• Swiss Post – standard shipping
• DHL – for express deliveries, where available

Customs & Taxes

As we ship exclusively within Switzerland and to Liechtenstein, no additional customs duties or taxes are to be expected. All prices already include:

• VAT
• Tobacco taxes
• Shipping costs

You will not receive any additional payment requests from customs or tax authorities.

Packaging & Discretion

• Your order is packed neutrally and discreetly, with no indication of the contents.
• We ensure secure and stable packaging to avoid damage.

Delivery Address & Changes

Please check your delivery address before completing your order. We accept no liability for incorrect information.

A change of delivery address is only possible as long as the order has not yet been shipped. Please contact us as soon as possible at shop@snuskingdom.ch or +41 58 255 14 70.

Shipment Tracking

• Tracking is only possible for parcel shipments.
• You will receive a shipping confirmation by email with your tracking number as soon as your order has left our warehouse.

Undeliverable Shipments

• If your shipment cannot be delivered due to an incorrect address, it will be returned to us.
• In this case, we will charge new shipping costs for a reshipment.
• If the shipment is not collected or is undeliverable, we reserve the right to retain the goods and not issue a refund.

Disclaimer

• We accept no liability for delays caused by postal services or force majeure, such as strikes or natural disasters.
• Damaged shipments must be reported immediately to the postal service. SnusKingdom is not liable for transport damage.

Returns & Exchanges

Returns are not possible, as snus is a fresh and hygienically sensitive product, similar to food.

In the case of incorrect or damaged deliveries, please contact us within 24 hours of receipt at shop@snuskingdom.ch.

Questions?

If you have any further questions about shipping, we will be happy to assist you:

shop@snuskingdom.ch
+41 58 255 14 70

Thank you for shopping with SnusKingdom!